Last updated: January 2020
At Action Energy Ltd (“we”, “us” or “our” for short) we and any 3rd Party Data Processors we work with are committed, not only to providing you with unbeatable value and an excellent service, but also to protecting your personal information.
Storage of Your Information
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Action Energy Ltd’s systems and services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted electronically; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
What personal information do we collect about you?
We collect personal information from a variety of external data sources under the definition of ‘Legitimate Interest’ within the GDPR for the purposes of sales contact.
We collect the personal information requested by your chosen supplier application and contact forms together with any comments or remarks that you may provide in free text fields or may send to us. We may also keep a record of references and information received from third parties (for example from credit reference or fraud prevention agencies) and of any other correspondence or communication between you and us, whether written, e-mailed or telephone calls including those which are recorded for the purposes summarised below. Information includes:
As standard we do not collect any Special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and biometric data). Nor do we collect any information about criminal convictions and offences.
When you interact with our digital platforms, we may also automatically collect the following information about your visit:
How do we use your personal information?
We will use the information you give us, or which we legally receive from another organisation or person, to contact you under ‘legitimate interest’ for the purposes of sales / business development, to set up and manage your services with us or with your chosen supplier. We may share you information with our preferred utilities aggregator Commercial Power Limited and with all relevant industry organisations based on agreed industry processes. We may use it and share it with relevant third parties (some of which are under common ownership) to:
You may receive marketing communication from us if you have requested information from us or, in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal information with any company outside Action Energy Ltd for marketing purposes.
We may pass information about you to our agents and service providers for these purposes. This may involve passing your information outside of the European Economic Area (EEA) to countries that do not have the same data protection standards as we do in the UK. If we, or our agents and service providers, do this, we will ensure the information is afforded the same or similar safeguards and processes that we undertake in the EEA. If we are asked, we may pass your information on at the request of any other legal or regulatory body or as part of a government data-sharing initiative.
We may search the files of credit-reference agencies who will record the search. We may share information about how you deal with your account with other financial institutions, with credit-reference agencies and with fraud-prevention agencies. We may use this information to help us assess your ability to pay our bills and to make decisions about the products and services that we offer you.
If you have given us your mobile phone number or email address (or both), we may use the information to send you service messages or other similar information (by text message or email).
We will release your details to any organisation we may transfer our rights or responsibilities to and we reserve the right to tell your future service provider of any debt you may have with us.
Please note that we reserve the right to access and disclose individually identifiable information to comply with any applicable laws and lawful government requests, to operate our systems properly, to protect both ourselves and our users, and where we are approached by a potential buyer of our business or assets, or in relation to any joint venture or business arrangement.
If you have consented to us sending you marketing material…
…you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group and third parties for marketing purposes.
If you no longer wish to be contacted for marketing purposes please get in touch with us using the details below.
How can you find out what personal information we hold about you?
You are entitled to see the personal information that we hold about you at any time. (If you write to, email or phone us in relation to this information) You can do so by:
When we receive your request we will send you a form to fill in.
Your rights to personal information include:
Even if you don’t want a copy of your personal information, you can still contact us to check that the personal information that we hold is accurate, or to let us know of any changes to your personal information. We always try to ensure that the information that we hold is accurate, up to date and relevant. We’ll be more than happy to make changes or to correct any inaccuracies.
External links from our site
From time to time, for your convenience, we may include hypertext links to sites which are created by individuals and companies outside of Action Energy Ltd. We do this when there is a particular relevance to the topic you’re reading about. Whilst we endeavour to check that the content of these sites is suitable, we unfortunately cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
How long will you retain my information?
We will only retain your personal data for as long as reasonably necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Our standard data retention periods for personal information provided to us for the purpose of supplying of services is set out in the Action Energy Ltd Data Retention and Destruction Policy however as standard for customer data 6 years from the date that your signed a supply contract was processed through Action Energy Ltd, at which point the data will be securely deleted or destroyed.
We take the security of personal information seriously and Action Energy Ltd has appropriate measures, safeguards and protocols in place to ensure data is kept secure, is only accessed by those individuals authorised to do so and where there is a legitimate need to access the data.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this policy please contact us by:
If you are not happy with the outcome of your complaint, you may write to the Information Commissioner’s Office who’s details can be found on https://ico.org.uk/